Question 1

Where do you deliver?

Accepted Answer

We currently deliver across the United Kingdom. International delivery is planned as we expand.

Question 2

How much is delivery?

Accepted Answer

Standard UK delivery is £3.99, and free on orders over £50.

Question 3

How long will my order take?

Accepted Answer

Orders are dispatched within 1–3 working days, and most UK deliveries arrive within 7–12 working days. Items are shipped directly from our supplier, so please allow the full delivery window.

Question 4

Can I track my order?

Accepted Answer

Yes — you'll receive tracking details by email once your order has been dispatched.

Question 5

What is your returns policy?

Accepted Answer

You can return unused items in their original condition within 30 days for a refund. See our Returns & Refund Policy for full details.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure, encrypted checkout powered by Stripe. We never store your card details.

Question 7

Do your prices include VAT?

Accepted Answer

Nova & Form is a small UK sole-trader business and is not currently VAT registered, so no VAT is added to your order. The price you see is the price you pay.

Question 8

How do I use a discount code?

Accepted Answer

Enter your code in the discount field on the basket page and select Apply before continuing to checkout.

Frequently asked questions